Management

Management

063 Kelly Lovell Contributor A strong team culture is an integral part of successful ventures. A motivated team can translate into better work productivity, increased product quality, enhanced customer support and overall office spirit. Benefits like these are the reasons that the best places to work are those that foster team...
Management

0386   As much as you might want to hold one-on-one meetings with each employee at your company, at a certain point, those meetings become unrealistic. That’s why we asked 13 entrepreneurs from Young Entrepreneur Council (YEC) the following question: “What system do you use to check in with employees as your company gets too...
Management

0378 By Chad Brooks Despite common beliefs, hiring overqualified employees isn't always harmful to your business, new research suggests. Although it has long been accepted that hiring overqualified employees is detrimental to an organization, new research finds that there are ways to negate the negative impact, according to a study...
Management

060 by Rieva Lesonsky What are customers’ most common and biggest gripes about customer service? Consumer Reports National Research Center conducted a survey to find out. Consumers were asked about their experiences with customer service in the past year and what complaints they had. Here are their top answers (customers were allowed...
Management

026 By Brittney Helmrich Age may be just a number, but if you find yourself in a leadership position where you're managing employees who are older — and potentially more experienced — than you, your job can feel pretty tricky at times. You've been given a leadership position for a reason, but qualified as you may be for your role,...
Management

020 By Chad Brooks There is a good chance you don't know your employees as well as you think you do, especially when it comes to the perks they crave, new research finds. Employers and employees have different views on which benefits are most valuable, found a study from Robert Half. Specifically, 39 percent of executives said health and...
Management

033 By Chad Brooks While frontline workers have long faced the prospect of machines replacing their jobs, managers are now being forced to confront the same possibility. With intelligent machines and cognitive computing now capable of handling more upper-level jobs, managers will need to display a different skill set in order to prove...
Management

1196 Jim Schreier During a seven year stint providing training in the entertainment industry, one of the challenges was extremely high turnover. Inexperienced employees, with only a few weeks of experience, were promoted to supervisory positions. Even though the company provided extensive training, it was spread out over months and...
Management

035 Peter Voogd Contributor Millennials are poised to drive the future of business. The 53.5 million-strong millennial workforce has risen rapidly and surpassed Generation X to represent the largest share of the American workforce. Millennials offer truly unique skills and fresh, innovative ideas. They are highly educated, adaptable,...
Management

137 Kim Eisenberg Think about the worst boss you ever had. Remember what it felt like to go to work every day, knowing you had to report to someone who didn’t value your contributions and didn’t respect you as a person. Now, think about the best boss you ever had. The person who was tough but fair, and who made you feel like your...
Management

025 By Chad Brooks To remain successful for multiple generations, it's critical that family businesses have a solid succession plan in place. For a smooth leadership transition that allows for continued growth and innovation, family businesses need to begin laying the groundwork for the succession process long before it is needed,...
Management

014 Jeff Boss In kindergarten, there was the game of telephone -- which may have happened in high school for some. A message was sent from the leader and shared quietly from one person to another with the goal that the last message received equaled the initial message sent. But what typically happened? The message sent...
Management

027 Sarah Haselkorn Contributor There are so many things mistaken for good company “culture” these days. Businesses are celebrated for allowing employees to come to work in sweats and for doling out free lunches. But that all-you-can-eat organic food at the company cafeteria or nap pods (they do sound great) could just be masking the...
Management

011 Jayson DeMers Contributor The importance of "company culture" is getting a lot of attention these days, especially in the startup world. Tech giants like Google have made a name for themselves by offering unique, sometimes luxurious benefits to their employees, while small, nimble startups are changing the rules of office culture, with...
Management

024 Heather R. Huhman Contributor   Every new hire counts. But when employers fail to implement a thoughtful hiring process, they can make some costly mistakes. In a 2013 study by CareerBuilder, 27 percent of U.S. employers surveyed reported that a bad hire cost their company more than $50,000. Too many employers are...
Management

1197 Andre Lavoie Contributor It’s common for job candidates to be anxious during the interview process. The pressure of having the perfect resume and giving the best answer to each question can get to even the most confident job seeker. But maybe employers should be getting nervous as well. In 2015, LinkedIn surveyed more than 20,000...
Management

016 Marty Fukuda Contributor Sustained business success doesn't happen in the absence of an outstanding culture. Can a company achieve short-term wins without one? Yes. In fact, such wins might even mask the fact that your office culture calls for work. But in the long haul, every business needs people to make it run. And, in...
Management

015 Greg Monaco Contributor You’re likely already familiar with Simon Sinek’s branding concept that he introduces as “the world’s simplest idea,” or The Golden Circle. While you may have embraced this concept on some level in developing your overall company brand, you may want to consider just how much it could also give you an...
Management

022 Jeff Boss Contributor Attaining, training and retaining top talent isn’t easy, especially in today’s information age when immediate feedback and an over-stimulation (in the electronic sense) lead the way. Convincing a new prospect requires not only charm, charisma, and influence but also tangible and intangible rewards that...
Management

039 Jim Schreier   Some organizations, attempting to deal with shortages of candidates and much needed skills, are implementing “fast track” hiring. From my perspective, it’s come about 15 years too late. It has been needed for a long time. But because it’s now an emerging trend, it’s important to examine the...
Management

118 Dan S. Kennedy Contributor What I’m about to describe is enormously rewarding and admittedly difficult, but finding the “Good Enough Spot” (GE Spot) is essential if you really want your business to succeed. Here's how you can use each of your four roles as a business owner to help you figure out how you can be "good enough" to...
Management

134 by Gregory Shea and Cassie Solomon If an organization needs to undergo significant change, that’s a leadership issue, right? Old dogs will learn new tricks when the lead dog — or ape, or penguin, depending on the management fable of the moment — shows them off. Leaders need to craft compelling elevator speeches,...
Management

018 By: Langdon Morris Probably the single greatest threat to most small businesses is “concentration risk,” also known as “keeping all your eggs in one basket.” In this chapter excerpt of of The Innovation Formula Langdon Morris discusses innovation portfolio design, and how it translates the goals and intents of your aims and...
Management

1258 Tamara Murray At age 28, I was promoted to vice president at a PR firm. Shortly after, I was tasked with closing our staff retreat with a talk. It was a tough task because it’d been a tough year. People were weary. Related: How To Manage Without Being Mean (Is It Possible To Not Be Pushy?) I prepared a thoughtful, motivational...
Management

032   More than a year after Hurricane Sandy pummeled the East Coast, homeowners and businesses are still in the process of rebuilding and recovering from the storm’s damage. Unfortunately, many of those affected by Sandy have found it’s taking longer than expected to receive the funds they need to get back on their feet. In many...
Management

027 Andy Robinson Managers may come up with dozens of reasons as to why they shouldn’t delegate a specific project – or at all – to their team members. Here are the eight myths about delegation: 1. I don’t delegate because my team can’t handle the task. In reality, the reason your team may not be able to handle the task...
Management

031 by Shubhomita Bose Small businesses are desperate to retain their employees and, as the popular adage goes, desperate times call for desperate measures. Many small businesses are devising creative ways to combat attrition because they are afraid of their employees leaving. That’s right. From providing educational...
Management

019 Matt Straz Contributor Picture a new hire walking into an unfamiliar place full of people they don’t know with only an office map and a heavy handbook for guidance. They feel nervous, isolated and lost. They’re not sure how to act or who to turn to for help. Onboarding can be a lonely but it doesn’t have to be a solo venture,...
Management

030 by Rob Taub Many companies today promote building teams over individuals; respecting the entry-level mailroom clerk and the top salesperson equally. They consider failure the beginning not the end of developing talents and careers and “Values” are not fads. Still, in other companies, you will find a lack of esprit de corps...
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Management

039 by JP George A fear of failure could be holding back your business. If the people on your team are worrying about being ridiculed or blamed for independent creativity or the downfall of an entire project, they are likely to hold back their ideas and stick to completing projects in the same way over and over again. In comparison,...
Management

09 by Michael Diehl What if you could see just a little bit further into the future? Looking ahead – even by just a few seconds before the rest of the world – would give you an enormous advantage in both your life and your business. Consider an organization caught up in reacting to markets. Like many businesses, its finance...
Management

044 By Nicole Fallon Taylor Bosses and employees alike often see performance reviews as a necessary evil. Workers fear hearing their performance is inadequate, while managers struggle to find the best way to balance praise and criticism. But regardless of how a boss feels about putting his or her staff under a microscope, regular...
Management

042 Yesterday was a long day for Dawn and Jeff. Along with the rest of the sales team, they spent five hours learning about a new software supposed to make their jobs easier. Although a little burned out from all the information they had to process, Dawn and Jeff return to work, excited to use what they’ve learned. They sit down at...
Management

024 By Chad Brooks Though too much conflict on a team can hurt performance, certain types of opposing views can be beneficial, new research finds. Teams with one employee who is able to subtly present an opposing view perform better than teams with members who all agree, according to a study set to be published in an upcoming issue...
Management

012 Jeff Boss Contributor While the popular contention that “there are no stupid questions” is nice to hear (especially after asking a stupid question), it’s not exactly true. Let’s face it. We’ve all heard plenty (and I mean a lot) of dumb questions, and unfortunately, they typically come from dumb people who are not...
Management

023 by The Young Entrepreneur Council Good news — you’re growing. But you want to make sure your team feels comfortable and can do their best work in your space. That’s why we asked 14 entrepreneurs from Young Entrepreneur Council (YEC) the following question: “What is your top tip for finding office space when your company...
Management

035 Jessica Gilmartin Contributor Here’s some tough news for companies seeking to hire strong new college graduates: Recruiting competition, already fierce, is only going to intensify. The National Association of Colleges and Employers reports that college hiring will rise nearly 10 percent this year. Increasingly, firms competing...
Management

022 By Brittney Helmrich Looking to grow your sales team? Your sales representatives are often the first people new clients will associate with your business, so you need your sales division to be on point. And finding high-quality employees isn't always easy. If you're having trouble assembling a team of rock star sales reps, you may...
Management

034 By Chad Brooks When employees work in groups, they are best served by focusing more on how they can benefit others, and not just themselves, new research finds. When team members are motivated more to help others, even at the expense of their own performance, their teams perform better, a study recently published in the Academy of...
Management

021 Mark Davis Contributor Most founders have two stakeholders to please: customers and employees. While that sounds easy enough, it isn’t always simple. There are times when the best interest of a customer is at odds with that of an employee. For example, imagine an upset customer who is becoming demanding of an employee. How do...
Management

031 By Chad Brooks Despite what you may think as a boss, there's a good chance your employees don't have much faith in you, new research finds. Just 40 percent of workers said they have a high level of trust in their individual bosses, or in their organization as a whole, according to a new study from Interaction Associates, a...
Management

028 It’s very frustrating to me, the inane and insane fear of “Millennials.” Sure they’re young, inexperienced, born in a world of swiping, touching and social connectivity. But “Millennials” have a lot to learn from older professionals as well. How to shake hands, clearly communicate verbally or written. How to lead and be led...
Management

030 Jordan Fliegel Contributor A friend once told me his coach said, “I yell at you because I know you have potential. When I stop yelling at you, start worrying.” While that type of coaching might work for some, it never resonated with me -- nor the athletes I’ve coached. Prior to starting CoachUp, I was a private coach and...
Management

022 Business leaders understand that employees are the greatest asset their company has, making attitude the greatest determinant of success. Wise business leaders focus on what is “right” in their company and in their employees. Using intimidation and uncertainty to spurn productivity yields limited, temporary results. That type of...
Management

023 Megan Clark Times change, and so do industries. In order to keep up with this ever-evolving world, business professionals everywhere must be flexible and versatile when it comes to their skills and knowledge. A professional must redefine himself/herself on a constant basis and he/she must always be willing to learn new things: in...
Management

031 Karen Mishra Contributor Public relations is something that anyone running a business should always keep top of mind. Case in point: A wonderful business trip I took to Puerto Rico last week was tarnished by a disastrous experience with American Airlines. The problem occurred with my return flight: Apparently, the airline was...
Management

1111 When we are loyal to a product, service or company, we want them to do and be their best. Sometimes, we even share our thoughts in hopes that they will take our ideas or suggestions as what they are: thoughtful ideas for improvement. Have you ever wondered if your favorite brand hears you? Or, as a small business owner and keeper...
Management

044 Chris Byers Contributor Are your sales and marketing teams willing to go to bat for one another? For many organizations, the answer is an emphatic “no.” While both entities play an important role in moving the business forward, they often fail to see each other’s value. Studies show that sales and marketing misalignment...
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